Privacy Policy

This privacy policy (“Privacy Policy”) outlines the practices of Relive Hendersonville (“Relive Hendersonville,” “we,” “us,” or “our”) regarding the collection, usage, and disclosure of your personal information, including individually identifiable health or medical information (“Health Information”). We understand the importance of safeguarding your personal health information and are committed to complying with applicable privacy and security regulations, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Applicability

The Privacy Policy applies to the Personal Information and Health Information we collect from or about you in the following scenarios:

1. When you access and use the publicly available sections of our website or app.
2. Through electronic communications, such as email and text messages, between you and our website or app.
3. When you interact with our advertisements, marketing campaigns, and applications on third-party websites and services that contain links to this policy.

Please note that this Privacy Policy does not cover information collected through non-electronic communications or other channels outside the publicly available sections of our website or app. It also does not replace or modify the policies outlined in Relive Hendersonville Center’s Medical Groups’ Notice of Privacy Practices, which govern the collection, usage, and disclosure of Health Information.

By creating an account with Relive Hendersonville, you establish a direct customer relationship with us, enabling you to access and utilize various functions of our website and app. Within this relationship, you may provide Personal Information that is unrelated to diagnosis or treatment and is not considered Health Information. Our use and disclosure of such Personal Information are governed by this Privacy Policy. However, certain components of our website and app, such as the Initial Candidate Survey or password-protected sections, may require you to provide Health Information. Appointments are booked through Aesthetic Records, which has its own Notice of Privacy Practices detailing how they handle Health Information. You can access their Notice of Privacy Practices at https://www.aestheticrecord.com/policies.

Relive Hendersonville and our providers will use and disclose such information in accordance with applicable state laws that provide specific protections for Health Information. Health Information not protected under applicable laws may be used or disclosed in line with the Medical Groups’ Notice of Privacy Practices.

We encourage you to carefully read this Privacy Policy to understand how we handle your Personal Information, including Health Information, its usage, and disclosure. If you do not agree with our policies, please refrain from using our website or app. By accessing or using our services, you acknowledge that you have read and understood the terms and conditions outlined in this Privacy Policy. Please note that this Privacy Policy may undergo changes periodically. Your continued use of our services after such changes will indicate your acceptance of the updated policy. Therefore, we recommend checking this Privacy Policy regularly for any updates.

Personal Information We Collect About You

When you interact with our website or app, we may collect certain types of Personal Information directly from you or automatically from the devices you use to access our services. Depending on how you use our website or app, we may collect the following categories of Personal Information:

1. Identifiers, such as your name, mailing address, telephone number, email address, IP address, or other similar identifiers.
2. Commercial information, including records of products or services purchased, obtained, or considered.
3. Internet or other electronic network activity information, such as browsing history, search history, and information regarding your interaction with our website, app, or advertisements.
4. Geolocation data, which may include your approximate physical location.
5. Professional or employment-related information if provided in connection with job applications or inquiries.
6. Inferences drawn from any of the Personal Information collected, reflecting your preferences, characteristics, behavior, attitudes, or abilities.

Please note that we do not collect any Personal Information that falls within the following categories: precise geolocation data (such as GPS-level information) or data revealing racial or ethnic origin, religious or philosophical beliefs, or trade union membership. Additionally, we do not sell your Personal Information to third parties.

How We Use Your Personal Information

We may use the Personal Information, including Health Information, we collect from or about you for various purposes, including:

1. Providing you with access to our website, app, and services.
2. Personalizing your experience and tailoring our services to your preferences.
3. Communicating with you, including responding to your inquiries or providing updates on our services.
4. Improving our website, app, and services by analyzing usage patterns and trends.
5. Developing new features, products, or services.
6. Detecting, investigating, and preventing fraudulent or illegal activities.
7. Ensuring the security and integrity of our website, app, and services.
8. Complying with applicable laws, regulations, or legal obligations.
9. Enforcing our rights or defending against legal claims.

How We Share Your Personal Information

We may share your Personal Information, including Health Information, with third parties in the following circumstances:

1. With service providers or contractors who assist us in operating our business, providing our services, or conducting our operations. These third parties are obligated to protect the confidentiality, integrity, and security of your Personal Information.
2. With affiliated companies or subsidiaries of Relive Hendersonville for business purposes.
3. With third parties who provide advertising, marketing, or analytics services on our behalf.
4. In response to a request for information if required by law, regulation, or legal process, or if we believe disclosure is necessary or appropriate to protect our rights, privacy, safety, or property.
5. In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where your Personal Information may be transferred to the acquiring party.
6. With your consent or as otherwise disclosed at the time of data collection.

Your Choices and Rights

You have certain choices and rights regarding your Personal Information, including Health Information:

1. Access and update: You can access and update certain Personal Information through your account settings on our website or app.
2. Marketing communications: You can opt-out of receiving promotional emails or text messages by following the instructions in those communications. However, we may still send you non-promotional messages related to your account or our ongoing business relationship.
3. Do Not Track signals: Our website and app do not currently respond to “Do Not Track” signals from web browsers or other mechanisms that provide you with the ability to exercise choice regarding the collection of Personal Information about your online activities over time and across third-party websites or online services.
4. California privacy rights: If you are a resident of California, you may have additional rights regarding your Personal Information under the California Consumer Privacy Act (CCPA). Please refer to the “Your California Privacy Rights” section below for more information.
5. Other rights: Depending on your jurisdiction, you may have additional rights regarding your Personal Information, such as the right to request access, rectification, erasure, or restriction of processing. Please contact us using the information provided below if you wish to exercise any of these rights.

Data Retention

We retain your Personal Information, including Health Information, for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria we use to determine the appropriate retention period include the nature of the Personal Information, the purposes for which it was collected, legal obligations or regulatory requirements, and business needs.

Data Security

We employ reasonable security measures to protect your Personal Information, including Health Information, from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and app are not directed to individuals under the age of 18, and we do not knowingly collect Personal Information from children. If you believe we have inadvertently collected Personal Information from a child, please contact us using the information provided below, and we will take appropriate measures to remove the information from our records.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Relive Hendersonville
165 Indian Lake Blvd STE 109
Hendersonville, TN 37075
Email: Info@relivehendersonville.com
Phone: 615-348-2388

Please allow up to 30 days for us to respond to your inquiries or requests. We appreciate your patience.

Effective Date

This Privacy Policy is effective as of the date indicated at the top of this page and replaces any previous version.

Please note that while we strive to maintain compliance with applicable state laws regarding the protection of Health Information, Relive Hendersonville and the Medical Groups do not qualify as “covered entities” or “business associates” under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Therefore, the collection, usage, and disclosure of Health Information are primarily governed by the policies outlined in Relive Hendersonville’s Medical Groups’ Notice of Privacy Practices and applicable state laws.

Your Rights Over Your Health Information

You have the right to inspect, copy, change, or remove your protected health information. If you wish to exercise these rights or have concerns regarding your health information, please contact us using the information provided in the “Contact Us” section.

Our Legal Duties Regarding Your Health Information

We are committed to protecting the privacy of your health information and comply with applicable state laws. While not a covered entity under HIPAA, we maintain the confidentiality of health information as required by state regulations and our internal policies.